Role Purpose

Ensuring the compliance of materials and components supplied by third parties by efficiently managing complaints from production/incoming/workshops, implementing corrective and preventive actions, monitoring supplier performance, and collaborating with internal departments to support continuous quality improvement.

MAIN RESPONSIBILITIES:

1. Supplier complaint management

• Immediate recording of supplier-related nonconformities – analysis of complaints from production/warehouse/workshops.

• Internal communication to the relevant parties (production, procurement, internal quality).

• Physical isolation of nonconforming materials, proper labeling, and system blocking.

• Formal initiation of the complaint to the supplier: documentation, photos, codes, quantities, unmet specifications.

• Monitoring the implementation of immediate and long-term actions by the supplier.

• Verification of the effectiveness of the actions (measurement, analysis, reports) and closure of the complaint.

2. Supplier performance monitoring

• Setting and tracking quality indicators for suppliers (e.g., defects per million, response time, number of repeated complaints).
• Preparation of periodic reports (monthly, quarterly) on supplier performance.
• Collaboration with the procurement department for the evaluation/reevaluation of suppliers based on their performance.
• Conducting supplier audits in accordance with the conditions stated in the commercial collaboration contracts.

3. Supplier qualification/validation activities

• Participation in (or coordination of) audits (supplier entry, process, system).
• Assessing the supplier’s process capabilities, performing risk analysis, and contributing to supplier approval/reevaluation.

4. Internal collaboration and improvement

• Working closely with the production, incoming inspection, and workshop departments to prevent the recurrence of supplier nonconformities.
• Proposing preventive or improvement measures for the supply flow, specifications, and incoming inspection control.
• Contribution to procedures, work instructions, and internal standards regarding supplier relations and complaint management.

5. Reporting and collaboration relationships

• Reports to: Head of Quality Department (or Quality Manager).
• Collaborates with: Procurement/Supply Chain Department, Production Department, Incoming Inspection, Mechanical/Electrical Workshops, Design/Engineering, Logistics.
• External interactions with: suppliers (quality, production, management).